The app can help you organize your account and ensure you're ready for tax time. Can you perform the troubleshooting steps provided by my colleague Jovychris_A again? Then, you can reload your browser and clear the cache should allow you to get logged in successfully.Īlternatively, you can utilize our QuickBooks Self-Employed mobile app. I can share additional information so you'll be able to log in to your account.Īs I've checked, I can see that the investigation about the error prompted "We're fetching your data" when logging in to QuickBooks Self-Employed account has been closed. This isn't the kind of service we want you to have. I know the importance of filing your tax on time. Let me know if there's anything that I can help with your account. ![]() Choose if you'd like to Message an agent or Get a callback.Ĭheck the following article for detailed guidance in reaching out to our Customer Support and their support hours: Contact QuickBooks Self-Employed Support.You'll now be provided with support options that is available at that time.Enter Talk to a human and select I still need a human.Go to the Assistant menu from the top bar.They can check your account in a secure environment and isolate this error and help you resolve it. In case you're still having an error logging into your account, I suggest reaching out to our Customer Support. In the meantime, you can log in to your account using our mobile apps. Here's how to clear cache and cookies to fix issues when using QuickBooks. You can follow the steps provided by Jovychris_A above. I can help you with logging in to your account successfully, can clear your browser’s cache to resolve this. Just reply to this thread and I'll be there for you. I'll address any other questions you might have for your Self-Employed account. If you need help categorizing your transactions, you can check this article: Categorize transactions in QuickBooks Self-Employed. Our support agents are available from Monday to Friday 6 AM to 6 PM Pacific Time.Īfter finding out the issue and fixing it, you can start working on your Self-Employed account. Since you can't access it, you'll want to use this direct chat link to reach out to them: QuickBooks Self-Employed Direct Chat link. Our Self-Employed agents have the tools to do this and help you log in to your account. To do that, we'll access your account and see what's preventing you from accessing the data. We need to take a look at the system and see what's going on. I appreciate taking the time to do what my colleague had suggested. We'd like to address the We're Fetching Your Data message when logging in. See this article for the detailed steps: Reset your password or recover your user ID in QuickBooks Self-Employed.įeel free to comment below if you need further assistance in logging in to your account. This can help resolve fetching data errors.Īnother workaround is to fix it by clicking the Forgot your user ID or password link to renew your password. You can also use a different browser since every browser uses a different cache storage folder on your computer. You can reference the Clearing cache and cookies to fix issues article for detailed guidance. When you logged in successfully to your account, clear the cache of the browser that you're currently using. For Safari, press and hold Command+Shift+N.For Firefox, press and hold Ctrl+Shift+P.For Chrome, press and hold Ctrl+Shift+N.Thank you for bringing this to our attention, get you logged into your account and fix the fetching data issue.įirst, let's use a private browser or an incognito window upon logging in to your account to isolate the hurdle. This mode is free from cache files that avoid storing internet data.
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